Customer care and account receivables management services provider, GC Services knew they had massive data volumes which, when combined with the data aggregation and data flattening requirements most tools require, made detailed, near real-time operational reporting impossible. That is, until Incorta.
Now business users easily source massive amounts of complex data from SQL Server to create performant insights on their own—without IT help—and enjoy sub-second response times on even the most complex queries. Operational leaders can easily and immediately access millions of individual transactions, and understand and optimize key metrics—such as the number and duration of calls to delinquent accounts completed each day—in ways never before possible.
“Incorta’s become our primary ‘what if’ and ‘what’s going on’ tool, so there’s no more guessing,” Marc Paige says. “Now, data-driven analytics shows managers exactly how many calls reach the right person and how many people they need to have on the floor working the phones for optimal operations.”